PUBLIC OFFER (USER AGREEMENT) OF THE "NəOldu" PLATFORM
Effective date: 01.01.2026
1. General Provisions and Legal Status of the Platform
1.1. Subject of the Agreement: This document is a Public Offer (hereinafter referred to as the "Agreement") of "NeOldu" LLC (TIN: 2008858861), hereinafter referred to as the "Platform", addressed to any legally capable individual, hereinafter referred to as the "User". Registration on the neoldu.me website, creating a personal account, or ordering a service through the Platform constitutes full and unconditional acceptance (consent) of the terms of this Agreement.
1.2. Nature of services: The Platform is a technological platform that provides solely software and technical capabilities (informational mediation) for searching for the services of independent psychologists (hereinafter referred to as the "Psychologist"), session reservations, and payment processing. The Platform is not the direct executor of psychological services.
1.3. Parties to the service agreement: The agreement for the provision of consultation (psychological) services is concluded directly between the User and the Psychologist they have chosen. The Platform is not a party to this agreement and bears no direct responsibility for the quality of the service. The Platform acts as an Agent for payment acceptance and as a technical provider.
1.4. Disclaimer of medical activity: The Platform and the Psychologists represented on it do not provide medical services, do not engage in the diagnosis and treatment of psychiatric diseases, do not make medical diagnoses, and do not prescribe medicinal treatments. The services provided on the Platform are for psychological consultation purposes and are not considered medical assistance.
2. User Requirements and Access to the Service
2.1. Age limit: Independent use of the Platform is permitted only to fully capable individuals who have reached 18 years of age.
2.2. Account security: The User is obliged to maintain the confidentiality of their account login information. The User is responsible for all operations performed through their account.
2.3. Violation of Platform usage rules: The Platform has the right to restrict or block the User account in the following cases:
- provision of false information;
- suspicious financial transactions;
- abusive behavior towards other users and psychologists;
- systematic violation of platform rules;
- activities contrary to legislation.
3. Session Procedures and Technical Conditions
3.1. Format: Sessions are conducted in an online video communication format via technical solutions integrated into the Platform [ daily.co ].
3.2. User delay: The waiting time allowed by the Psychologist is 20 minutes. The time the User is late is deducted from the total session duration. The session duration is not extended and, in case of delay, is paid for in full.
3.3. Technical failures and responsibility:
3.3.1. Responsibility of the Platform/Psychologist: If a session does not take place or is interrupted due to a technical fault of the Platform or the Psychologist, the User is guaranteed a full refund of funds or a free rescheduling of the session to another time.
3.3.2. Responsibility of the User: The User independently ensures the availability of a stable internet connection and functional equipment. If a session is disrupted due to technical problems on the User's side, the service is considered provided, and funds are not refunded. 3.4. Code of conduct: The Psychologist reserves the right to immediately terminate the session without refunding funds if the User is under the influence of alcohol/drugs, demonstrates aggression, or uses profanity.
4. Financial Terms: Payment, Cancellation, and Rescheduling
4.1. Payment procedure: Reserving the Psychologist's time is carried out through the Platform's internal payment gateway under 100% prepayment conditions.
4.2. Session cancellation and rescheduling: Session cancellations, rescheduling, delays, refunds, and other related financial matters are regulated in accordance with the Platform's official "Session Cancellation and Refund Policy" (Refund Policy) document.
4.3. Absence of the Psychologist: If the Psychologist does not join the session or the session does not take place due to the Psychologist's fault, the User has the right to request a refund or reschedule the session in accordance with the Refund Policy document.
5. Security and Privacy
5.1. Emergencies: The Platform is not an emergency service. In the event of suicidal thoughts or a threat to life, the User is obliged to immediately contact state emergency services (102, 103).
5.2. Limits of confidentiality: The User agrees that the Psychologist has the right to disclose confidential information to law enforcement agencies or emergency services if a real threat to the life and health of the User or third parties is identified (in accordance with the legislation of the Republic of Azerbaijan).
5.3. Prohibition on recording: The User is strictly prohibited from carrying out audio, video, or photo recordings (screen recording) of the session without the prior explicit consent of the Psychologist. Violation of this rule leads to immediate blocking of the account.
5.4. Personal data: The collection and processing of data are regulated by the "Privacy Policy," which is an integral part of this Agreement and is located at https://neoldu.me/privacy.
6. Limitation of Liability of the Platform
6.1. Disclaimer of guaranteed results: The Platform verifies the education of Psychologists at a basic level, but psychological consultation has no objective criteria for results. The Platform does not guarantee that a psychological consultation will conclude with a specific result and is not responsible for the non-achievement of the results expected by the user from the sessions.
6.2. Exclusion of liability for the content of psychological advice: The Platform acts strictly as a technological intermediary and informational platform and is not responsible for the content of the advice, recommendations, explanations, and other professional opinions provided by Psychologists. All recommendations given during a psychological consultation reflect the personal professional position of the Psychologist, and all decisions regarding the application of these tips are made independently by the user.
6.3. Limits of Platform control: The Platform does not control the content or methods of the services provided by Psychologists, nor the course of consultations conducted with users, and therefore does not bear direct responsibility for the results of these services.
6.4. Limit of material liability: In legally provable cases, the maximum material liability of the Platform to the User cannot exceed the amount paid by the User for the last disputed session.
7. Dispute Resolution and Jurisdiction
7.1. Pre-trial procedure: All disputes must be strictly resolved through a pre-trial claim procedure. The review period for an official written claim from the User is 30 (thirty) calendar days from the moment it is received by the Platform's support service.
7.2. Jurisdiction: If an amicable resolution is impossible, the dispute shall be considered in the competent court at the place of registration of "NeOldu" LLC (Baku city, Republic of Azerbaijan) in accordance with the legislation of the Republic of Azerbaijan.
8. Modification of Platform Rules
8.1. The Platform has the right to unilaterally change, add to, or update the terms of this Agreement, as well as other policies and rules posted on the Platform (including, but not limited to, the Privacy Policy, Refund Policy, and other terms of use).
8.2. Changes come into effect from the moment they are published on the official website of the Platform. By continuing to use the Platform after the changes come into effect, the User is deemed to have confirmed their agreement with those changes.
8.3. If the User does not agree with the changes, they have the right to discontinue use of the Platform.
9. Intellectual Property
9.1. All materials posted on the Platform's website, including but not limited to software, design elements, texts, graphic materials, logos, interface elements, databases, and other content objects, are protected by the intellectual property norms of the Republic of Azerbaijan and applicable international law, and their property rights belong to the Platform or respective rights holders.
9.2. The User does not have the right to fully or partially copy, distribute, modify, use for commercial purposes, or transfer to third parties the materials posted on the Platform without the written consent of the Platform.
10. Prohibition on Communication Outside the Platform
10.1. The User does not have the right to directly contact Psychologists they met through the Platform without the Platform's participation, to reach an agreement on the provision of services outside the Platform, or to use any means with the aim of evading the Platform's commission mechanism.
10.2. In the event such cases are discovered, the Platform reserves the right to restrict or block the user account, as well as demand compensation for the damage caused to the Platform.
11. Force Majeure
11.1. The Parties do not bear responsibility for the full or partial non-fulfillment of obligations under this Agreement resulting from extraordinary circumstances independent of the will of the parties and which cannot be prevented.
11.2. Such circumstances include natural disasters, war or military operations, terrorist acts, decisions or restrictions of government authorities, massive internet or power supply outages, cybersecurity incidents, failures in the communication infrastructure, epidemics and pandemics, as well as other similar circumstances beyond the control of the parties.
11.3. During the occurrence of force majeure circumstances, the execution of the parties' obligations is considered temporarily suspended. After the cessation of such circumstances, the parties must make reasonable efforts to resume the execution of obligations under the Agreement.
12. Other Provisions
12.1. This document is drafted in the Azerbaijani language. Translations of the document into other languages (including Russian and English) are for informational purposes only. In the event of any conflict or inconsistency between the texts of the document in different languages, the text in the Azerbaijani language has superior legal force.