Psychological help you can trust

Complete privacy is our top priority. Online sessions on the nəoldu platform are conducted via secure communication channels and are never recorded under any circumstances. Your personal data and text chats with your online therapist are securely encrypted so you can feel completely safe.

Yes, the online format has proven to be highly effective. According to data from the World Health Organization (WHO), digital psychological support is just as effective as traditional in-office visits for understanding inner anxieties, managing stress, and regulating burnout. At the same time, it provides faster and more convenient access to professional care.

We recommend using video communication to establish a better visual and emotional contact with the specialist. However, this is not required. If you feel more comfortable this way, you can turn off the camera and communicate by voice. You are completely free to choose the format based on your internal state.

The choice depends on your current needs, and you do not have to figure it out alone. Our platform features an onboarding and filtering system that automatically selects online therapists qualified to handle burnout, stress, anxiety, or relationship issues. The most important thing is that you find someone with whom you feel emotionally comfortable.

Finding the right psychologist is a natural process, and a perfect match might not happen on the first try. If you feel uncomfortable, you can change your specialist at any time without giving any reason. To do this, simply follow these steps:

• Go to your Profile.
• Scroll down to the bottom of the page.
• Click the "Change psychologist" button.

We understand that life rhythms can change. Refund policies depend on the cancellation time:

• If canceled more than 24 hours before the session starts — 100% is refunded (excluding bank commissions).
• If less than 24 hours are left — the payment is non-refundable.

Important note: If a booking is made less than 24 hours before the session starts, you can cancel it within 1 hour of booking and receive a 100% refund (excluding bank commissions).

nəoldu is a platform for scheduled online therapy and is not an emergency psychiatric support service. If you are in danger or having thoughts of self-harm, please immediately contact Emergency Medical Services (103) or the Ministry of Emergency Situations' free psychological support hotline (112).